As a Postpaid customer, you pay your bill after you use the Digicel service. For help understanding the features of your Postpaid bill, please click here. To view and pay your bills in the My Digicel App, click here or via MyPAL here.
To request a copy of your bill and to sign up for our e-bill services, please send an email to firstname.lastname@example.org.
If your bill balance is higher than what you are accustomed to, the following services are examples of services that can affect your bill amount:
- EZ Roam Plans and any associated usage from roaming
- Caribbean Roaming Pass and any associated usage from roaming
- Data Add-ons
- 30 Rest of the World Minutes
- Premium services such as Digi Info, Magic Voice, Caller Tunes, 6411, Text to Win, Donation short codes or any other miscellaneous services you signed up for.
You should also note that if your plan has an allotment of minutes, data and SMS messages, and your usage exceeds these amounts, or any fair usage policy is quoted, any such additional charges will be reflected in your bill. Further, if you roam without activating a roaming plan, such additional charges will also be reflected on your bill. If you have call forwarding enabled on your device while roaming, ALL calls going to voicemail will be charged whether or not you are on a Roaming Bundle Plan.
Factors such as these will result in your bill being higher than expected.
Want to know what your postpaid plan covers? Click here for further information or speak with one of our agents through the live chat service.
For further information on roaming, you can click here.