As a Postpaid customer, you pay your bill after you use the Digicel service. For help understanding the features of your Postpaid bill, please click here. To view and pay your bills in the My Digicel App, click here. To request a copy of your bill, please send an email to email@example.com.
If your bill balance is higher than what you are accustomed to, the following factors should be considered:
All new postpaid plans have Unlimited Data, however, if you are on an Old Postpaid Plan you will have data allotted to you. Data services can still be used after the allotted data bundle is depleted. It will be charged at the prevailing overage rate $2.00 per MB.
If you have a Postpaid Smart Plan or any one of our Unlimited Postpaid plans, you are able to make calls to USA, Canada and UK(Landline) only. You will incur additional international charges once your 'Anywhere Voice Minutes Bundle' is depleted and you continue to make international calls, irrespective of where you are calling. Destinations outside of these (USA, Canada and UK [Landline] only) will attract international charges and would therefore be shown separately on your bill.
NB: Our Postpaid Plans cover messages sent to international numbers.
These are transactions made outside your bundle allotment or once your bundle has been fully exhausted.
It is important to note that some transactions (Data charges and Credit U) can surpass your Credit Limit. For example, if your Credit Limit is $5000, it is possible for this to be exceeded as a result of data charges or Credit U transactions.
Want to know what your postpaid plan covers? Click here for further information or speak with one of our agents through the live chat service.
Once you are Roaming, you will incur charges for all outgoing transactions (calls, messages, data). If you are on a Roaming Bundle Plan, these rates will be reduced. Once your data bundle has been exhausted, you will not be able to continue data roaming. As a postpaid customer, you will have the option of purchasing a data add-on or a new data plan. Once the Roaming Bundle has expired, calls, text messages and data will revert to the standard roaming rates. These transactions will be shown on your next bill.
If you are NOT on a Roaming Plan, you will be charged for incoming transactions.
If call divert is enabled on your device, ALL calls going to voicemail will be charged whether or not you are on a Roaming Bundle Plan.
For further information on roaming, you can click here.