LTE SIM Upgrade – Mobile - Trinidad

1. What is the LTE SIM Upgrade:

Over the next few months we will be upgrading customers who have non LTE SIM cards to an LTE version. These are customers who would have had their SIM card for years and may have cut it down to fit their current mobile device.

These customers will be sent text messages to visit your store to get a free SIM upgrade.

2. When will this begin?

This would begin on the 5^th of December, 2017.

3. Are the any LTE offers currently available?

Yes, once you visit any dealer store, both postpaid/prepaid customers benefit not just from the free SIM upgrade but also:

Postpaid Customers Can Choose:

* 100 Local Mins

1GB of 4G Data

Prepaid Customers Can Choose:

3 Day Quick Pick Plan – For all customers not on a Quick Pick plan
1GB 4G Data – For all customers already on a Quick Pick plan
$50 Credit – For customers already on a Quick Pick plan and not Smart Phone customers

4. What DA will these bonuses be placed in?

Prepaid* 1GB 4G Data – For all customers already on a Quick Pick plan will be placed in DA4

$50. Credit – For customers already on a Quick Pick plan and not Smart Phone customers will be placed in the customer’s Main account

Postpaid* 100 Local Mins – DA10

1GB of 4G Data – DA133

5. Will these bonuses roll over?

Yes, for Postpaid customers, as long as the account does not go into the dunned state, bonuses will roll over. For our Prepaid customers, data will roll over once the customer renews their Quick Pick Plan within 48 hours after activation.

6. Do I have to pay anything for this?

No, these SIM Upgrades are free.

7. Do I have to turn in my old SIM card to get the Upgraded one?

Yes, you must present your old SIM cards in order to get the new one?

8. Does Digicel currently offer LTE?

No, however, we are currently in the process of our infrastructure to provide you with LTE services. Once completed, you would have already received your SIM Card, so you can access services.

9. If I do not get the SMS can I also visit the dealer to get an upgrade?

Yes, all customers are eligible for an LTE SIM, the text message was just to notify our customers of such, we do apologize if you did not receive the text message.